Frequently Asked Questions (FAQs)
About MarcCure
1. What is MarcCure and who runs it?
MarcCure is an online Ayurvedic pharmacy operated by Marc Laboratories Ltd, a pharmaceutical company based in India with over 35 years of experience in medicine manufacturing. The platform was built to make authentic, self-manufactured Ayurvedic medicines and health products easily available to people across India.
2. Are MarcCure products genuine and safe to use?
Yes, every product sold on MarcCure is manufactured in-house by Marc Laboratories Ltd in a WHO-GMP certified facility. All medicines are clinically tested, 100% certified, and made from natural Ayurvedic ingredients. Since the products are Ayurvedic, they are free from harmful side effects when used as directed.
3. Does MarcCure have any certifications or collaborations?
Marc Laboratories Ltd manufactures all its products under WHO-GMP guidelines, which is one of the highest standards in pharmaceutical manufacturing. The company has also collaborated with CSIR-NBRI for the development of specific products like Marc Uro 5 and Inhale Easy Spray.
4. Is MarcCure only an online store or does it have offline presence too?
MarcCure primarily operates as an online Ayurvedic store. However, some of our products are also available in select offline markets. For the widest range and best prices, ordering through our website is recommended.
Products
5. What kind of products does MarcCure sell?
MarcCure offers a wide range of health products including Ayurvedic medicines, food supplements, calcium supplements, stomach syrups, women's health care products, pet care and veterinary products, health monitoring devices, surgical items, generic products, and pharma products. All products are self-manufactured and quality checked before dispatch.
6. Are the medicines on MarcCure recommended by doctors?
Several products on MarcCure such as Marc Uro 5, Marcogesic Oil, G Don Plus, and Isadiet Plus are regularly recommended by physicians. You can also consult our health specialists through the website if you need guidance on which product suits your health condition.
7. Can I find information about each product on the website?
Yes, every product page on MarcCure contains detailed information including ingredients, usage instructions, benefits, and relevant health guidance. The drug information provided is authentic and sourced directly from our manufacturing and research teams.
8. How do I search for a specific medicine on the website?
You can use the search bar on the top of the website and type the name of the medicine or the health concern you are dealing with. For example, searching for "kidney stone" or "joint pain" will show you the relevant products available.
Orders & Delivery
9. How do I place an order on MarcCure?
Placing an order is simple. Visit www.marccure.in, browse or search for the product you need, click on the product, and then click the Buy Now or Add to Cart button. Once you are done selecting products, go to checkout, enter your delivery details, choose your payment method, and confirm your order.
10. Will I receive a confirmation after placing my order?
Yes, as soon as you place your order, you will receive an order confirmation notification. Once your order is dispatched, you will also receive a tracking link so you can follow your shipment in real time.
11. How many days does delivery take?
Orders are usually dispatched within 2 business days of payment confirmation. Domestic delivery generally takes between 4 to 7 business days depending on your location. Our warehouse operates Monday to Friday during standard business hours, excluding national holidays.
12. Does MarcCure deliver across India?
Yes, MarcCure delivers across 100 plus cities in India including all major states and smaller towns. We currently deliver through online payment mode. Simply enter your pincode at checkout to confirm serviceability in your area.
13. Does MarcCure ship internationally?
Yes, international orders are also accepted. International shipping typically takes between 4 to 22 days depending on the destination country and courier selected at checkout. Import duties and taxes for international shipments are prepaid, so there are no additional charges on arrival.
14. Can I change my delivery address after placing the order?
Yes, you can request an address change at any time before your order is dispatched. Please contact us immediately through phone or WhatsApp after placing your order if any address correction is needed.
Payments & Security
15. What payment methods are accepted on MarcCure?
MarcCure accepts secure online payment methods at checkout. We currently process orders through online payment only.
16. Is it safe to make payments on MarcCure?
Yes, MarcCure uses SSL 128-bit encryption and is fully compliant with PCI DSS (Payment Card Industry Data Security Standard). Your payment details are always protected and never stored on our servers.
17. Are there any extra shipping charges?
Shipping charges, if applicable, are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be shown at checkout before you make any payment.
Returns, Refunds & Cancellations
18. Can I return a product if I change my mind?
Yes, you can request a return within 48 hours of receiving your order. The product must be unused, in its original packaging, and in a condition suitable for resale. Return requests after 48 hours are generally not accepted, though we do consider requests within 7 days depending on the situation.
19. What should I do if I receive a damaged or wrong product?
If you receive a product that is damaged, expired, or different from what you ordered, take a clear photograph of it immediately and contact our customer support team. We will guide you through the resolution process and ensure you receive the correct product.
20. How is the refund processed?
Once we receive and verify the returned product, the refund is processed as store credit which can be used on your next purchase. For valid warranty claims raised within 90 days, you will have the option to choose a refund to your original payment method, store credit, or a replacement product.
21. Can I cancel my order?
Yes, you can cancel your order at any time before it is dispatched. Once dispatched, cancellation is not possible. To cancel, contact us as soon as possible through phone, WhatsApp, or email.
Support & Contact
22. Can MarcCure help with personal health queries?
Yes, our team can guide you on choosing the right product for your health concern. You can reach us through the chatbox on the website, WhatsApp, or by calling us directly. For complex medical conditions, we always recommend consulting a qualified doctor.
23. Can I upload a prescription and order medicines?
Yes, MarcCure allows you to upload your doctor's prescription directly on the website and order the recommended medicines. You can also request a prescription from our in-house health specialists if needed.
24. How can I contact MarcCure?
You can reach us through any of the following:
Website: www.marccure.in Phone: +91-8081343990 Toll-Free: 1800-889-2101 Email: marccuresupport@gmail.com WhatsApp: +91-8081343990 Address: 3072/41, Gola Market, Darya Ganj, Delhi - 110002
